Government needs to streamline benefits systems
I have several questions that I feel should be answered and acted upon by our Congress.
How does our government ever want to get a health insurance program to work when their own computer systems do not talk to one another? I called to have the Medicare system show that we have a secondary insurance that covers our prescriptions when we get into the gap. Medicare directs me to the Coordination of Benefits office. They can't assist me because their system does not share information with them. They have two completely separate systems. WHY?
Sounds like a big waste of taxpayers' money. How in the world would they be able to provide and support the needs for all these people? If the coordinaton benefits office doesn't show you have coverage, then your Plan D provider does not electronically provide the expenses to your supplement provider and therefore you fall into a nightmare situation trying to get in straighten out, which can takes up to five months to get resolved.
I think everyone needs to be aware of these situations, especially when they are signing up for Social Security benefits, and make sure all the I's are dotted and the T's are crossed. Wouldn't hurt to write to your congressman/women either.
Ann Dolores Bernhardt
Sherman